This Privacy Policy explains how Neat House processes personal data when visitors use the website, make an inquiry, or arrange move-in and move-out cleaning services.
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access arrangements, schedule appointments, carry out cleaning services, manage payments, maintain records, improve website performance, and meet legal or accounting obligations.
We may share personal data with payment processors, website hosting providers, communication tools, and other operational partners that help us run the website or deliver services. These parties are expected to use the information only for the agreed purpose and to protect it appropriately.
We may disclose personal data when required by law, regulation, court order, or lawful request from public authorities. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, users, or others.
We may process contact details, property and access information, booking preferences, service scope details, payment-related records, and any photos or notes submitted to describe the condition of the property. We may also collect limited technical data such as device, browser, and usage information when the website is used.
We receive data from inquiry forms, phone or email communications, booking arrangements, service confirmations, and any materials provided for scope review. Technical information may be collected automatically through the website and related service tools.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. These tools help maintain functionality, improve navigation, and review general site performance.
We use standard browser-based controls for cookies and similar technologies. Users may block or delete cookies through their browser, but some site functions may not work as intended if essential cookies are disabled.
Depending on the circumstances, a person may ask to access, correct, delete, or restrict certain personal data, or object to some processing activities. Where processing is based on consent, that consent may be withdrawn for future processing.
To make a privacy request, a person should provide enough information for us to identify the relevant records and assess the request. We may ask for additional details where needed to verify identity or understand the scope of the request.
We retain personal data for the period necessary to manage inquiries, bookings, service delivery, and related administrative or legal obligations. When data is no longer needed, we delete it or anonymize it where practical and permitted.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we may provide an additional notice through the site or by direct communication if appropriate.
